User not receiving invitation email.

[poconnor3]

User <email removed due to privacy reasons> is not receiving an invitation email. I assume there was a hard bounce. Is there a way to remove the block outside of this forum?

[Caroline R · Accepted solution]

Hi, @poconnor3! 

Thank you for reaching out to Atlassian Community!

Indeed, this email had a block on the server. This can occur when the system tries to send an email to the user and the account does not exist yet, is not activated, or it rejects the email for some internal reason.

In this case, I have removed the block from this email. Could you please remove the invitation and send them a new one? You can do this by following the next steps:

In case you have invited them to a specific repository:

• Access the workspace >  Go to the repo you have invited them to;

• Access the Repository Settings > User and group access; 

• Click on the "invitation pending"; 

• Select the “Cancel invitation" option to remove the invitation; 

• Add the email again to send a new invitation. 

In case you have invited them to a group on this workspace:

• Access the workspace > Settings;

• Access User groups > Open the group you have invited them to; 

• Click on the "invitation pending"; 

• Select the “Cancel invitation" option to remove the invitation; 

• Add the email again to send a new invitation. 

Please let me know how it goes and feel free to share any additional questions or concerns regarding this case. 

Answering your last question: 

Is there a way to remove the block outside of this forum?

You can either add a question here or create a ticket with us through the following link: 

• https://support.atlassian.com/contact/
• Select Technical issues and bugs 
• Product: Bitbucket 
• Inform the workspace URL
• In the "Are you having an issue with Bitbucket workspace invitations?" option, select yes 

Kind regards,
Caroline