The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

User is getting "user already exists" error message

michael
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 27, 2023

I have invited a new user to join our bitbucket repository. He is getting "user already exists" error messages. 

My bitbucket is the community edition with 5 free users. There are exactly three members currently in bitbucket, plus this one pending invite.

Where to do?  What to do?  

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 29, 2023

G'day @michael 

What is the exact error message the user received? It sounded like the user received the "That username already exists" error.

If yes, this means the username the user wanted to use has already been taken. Username is first come, first served.

So if someone else has already used it, the user needs to use a different unique username. Maybe add some number at the end of the username etc.

Cheers,
Syahrul

DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events