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User does not receive invitation

Matheus Victor February 10, 2023

The user requested access to Bitbucket but the invitation had already been sent but it expired, when we tried to send it again the user did not receive the invitation in the email.
Are there any platform locks in this scenario?

1 answer

0 votes
Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 12, 2023

G'day, @Matheus Victor 

I believe there was an issue with the email delivery last week which might be why the resent invite did not reach the user.

Can you try to cancel the invite and re-invite the user again and let me know if that works?

Cheers,
Syahrul

Matheus Victor February 13, 2023

Good morning Syahrul

Thanks, we'll try again that way and get back to you shortly.

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Matheus Victor February 14, 2023

Good morning Syahrul

The user still hasn't received the email even after canceling the invitation and sending it again, is there any other way to add it?

Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 14, 2023

Hey @Matheus Victor

Thanks for the update. I have created a support ticket for you to continue the investigation.

You can view the ticket here 

Cheers,
Syahrul

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