Unable to remove an existing user from user directory

[Shubham Sourav]

I get this error when I try to remove an existing user.

Please assist.

[Theodora Boudale · Accepted solution]

Hi @Shubham Sourav and welcome to the community.

I suspect that the reason you cannot remove this user may be that it's their personal workspace.

Could you please let me know the first two letters of the user's name so I can double-check?

Kind regards,
Theodora

[Shubham Sourav]

Hi Theodora!

Thank you for reaching out.

The first 2 letters are GA.

[Shubham Sourav]

Hi @Theodora Boudale

I needed to know if my repositories will be affected if we delete the same user.

Thank you!

[Theodora Boudale]

Hi @Shubham Sourav,

Thank you for the info.

The reason that you cannot remove this user is that this workspace is the user's personal workspace. Up until a few months ago, when someone created a Bitbucket Cloud account, Bitbucket would automatically create a workspace for their user. That was a user's personal workspace. We have since changed this functionality and now Bitbucket doesn't automatically create a personal workspace when someone creates an account. However, the personal workspaces before this change was introduced still remain.

I'm afraid that it is not possible to remove a user from their own personal workspace. What you can do instead is create a new workspace, transfer all the repositories from the existing workspace to the new one, and set up user access there.

You can check the following documentation on how to transfer repos:

• https://support.atlassian.com/bitbucket-cloud/docs/transfer-repository-ownership/

If you want to keep the same workspace id, you can change the workspace ID of the existing workspace to something else to free up the ID. Then, you should be able to create a new workspace with the existing ID.

Please feel free to let me know if you have any questions.

Kind regards,
Theodora