Unable to login to Bitbucket

[Brandon Barnes]

I am unable to login to my Bitbucket account and continue to get the same error: "We couldn’t log you in" after many attempts.

What I've tried:

1. Disabling browser extensions
2. Using a different browser
3. Using incognito
4. Using a completely different PC
5. Using my phone with a different internet connection

I believe this means something is wrong with the account itself. Can someone review and see if they help me?

[Theodora Boudale · Accepted solution]

Hi Brandon and welcome to the community!

Your Bitbucket Cloud account was in a dormant state, which I believe is the reason for the error you saw.

I reactivated your account. Could you please try logging in when you have some time, and let me know if the issue is resolved?

Kind regards,
Theodora

[Brandon Barnes]

This fixed it - thanks Theodora!

[Pramodh M]

Hi @Brandon Barnes 

Welcome to the Community!

Have you tried logging into Bitbucket using OAuth?

Additionally, please try resetting your password and check if that resolves the issue.

[Brandon Barnes]

Unfortunately this did not help and both methods still gave me the "We couldn’t log you in" error page.