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Unable to login Bitbucket - We couldn’t log you in

Kyle ONeill
Kyle ONeill Nov 11, 2023

I am unable to login to bitbucket. I have tried different browsers, clearing cache & cookies, etc. I am always redirected to a page with the message:

 

"You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again."

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Alex Koxaras _Relational_
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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Nov 11, 2023

Hi @Kyle ONeill and welcome to the community,

Your account might be deactivated or be marked as dormant. Perhaps @Theodora Boudale can help you on this one

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Kyle ONeill
Kyle ONeill Nov 13, 2023

Thank you, hopefully this can get sorted out quickly and easily.

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Ingo Schmied
Ingo Schmied Nov 13, 2023

I am hoping to add Kyle to our dev team, so any possibility of expediting his access to Bitbucket would be immensely appreciated. 

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Theodora Boudale
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 14, 2023

Hi Kyle,

Your Bitbucket Cloud account was indeed marked as Dormant, which is the reason you were seeing this error.

I went ahead and reactivated it, could you please check if you are able to log in now?

Thank you for flagging this Alex!

Kind regards,
Theodora

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