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Unable to login Bitbucket - We couldn’t log you in

I am unable to login to bitbucket. I have tried different browsers, clearing cache & cookies, etc. I am always redirected to a page with the message:


"You may run into this issue when you use specific browsers or add-ons that hide the referer header for and other Atlassian sites. Check for these and then try logging in again."

1 answer

0 votes
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nov 11, 2023

Hi @Kyle ONeill and welcome to the community,

Your account might be deactivated or be marked as dormant. Perhaps @Theodora Boudale can help you on this one

Thank you, hopefully this can get sorted out quickly and easily.

I am hoping to add Kyle to our dev team, so any possibility of expediting his access to Bitbucket would be immensely appreciated. 

Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 14, 2023

Hi Kyle,

Your Bitbucket Cloud account was indeed marked as Dormant, which is the reason you were seeing this error.

I went ahead and reactivated it, could you please check if you are able to log in now?

Thank you for flagging this Alex!

Kind regards,

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