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Unable to login Bitbucket - We couldn’t log you in

Sergei
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 10, 2023

Hi,

 

Receiving error "You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again." when log in... Seems like you need reactivate my account. Would you help me, please?

2 answers

1 accepted

1 vote
Answer accepted
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 12, 2023

Hi @Sergei and welcome to the community!

Your Bitbucket Cloud account was set to inactive, so I went ahead and reactivated it.

Please feel free to let us know if you are able to log in now and if you need anything further.

Kind regards,
Theodora

Rrrr May 19, 2023

So much time wasted.

Please vote to have them provide a better error message:

https://jira.atlassian.com/browse/BCLOUD-22664

anuja herath
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 11, 2023

@Theodora Boudale  ,

I think my account is too inactive. Could you please reactivate it?

Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 12, 2023

Hi @anuja herath,

One of my colleagues responded to the question you created here: https://community.atlassian.com/t5/Bitbucket-questions/Unable-to-login-Bitbucket-We-couldn-t-log-you-in/qaq-p/2471375

Kind regards,
Theodora

0 votes
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 10, 2023

@Sergei Welcome to the Atlassian community

Have you tried using a different browser?  Do you have a browser that does not have any add-ons installed that you could try?

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