Unable to login Bitbucket - We couldn’t log you in

[Jesús David Romo]

I am getting following error when login to bit bucket account.

"You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again."

 Thanks,

David Romo

[Theodora Boudale · Accepted solution]

Hi @Jesús David Romo,

I can see that you have created a support ticket for this issue as well. Your account was in a dormant state and had since been reactivated.

Please feel free to let me know if you are able to access it now.

Kind regards,
Theodora

[Jesús David Romo]

Yes now I'm able to access to my account... Thank you so much... 

David

[Theodora Boudale]

You are very welcome David, I'm glad to have helped!

Please feel free to reach out if you ever need anything else.

Kind regards,
Theodora

[Rrrr]

Frustrating!

I wasted so much time and also went through the support team.

Even better is to fix this once and for all:

vote to request a clear error message:

https://jira.atlassian.com/browse/BCLOUD-22664

[Lam Nguyen]

@Theodora Boudale: I got same issue, could you help me, too? Thanks in advance.

Regards,

/Lam

[Theodora Boudale]

Hi Lam,

Of course, your account was deactivated as well so I went ahead and reactivated it. Can you check if you are able to access it now?

Just a heads up, also for any other users with the same issue that may come across this post: it's best to create a new question for your issue via https://community.atlassian.com/t5/forums/postpage/board-id/bitbucket-questions

I have no problem at all assisting in this post, however, if I am out of office, a new question will be visible to the rest of my team members and you can get assistance faster.

Kind regards,
Theodora

[Jesús David Romo]

@Theodora Boudale Could you help me?, please, thanks in advance. :)