Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Unable to log into Bitbucket

Sam Brain June 20, 2022

Hi - getting the following error when trying to log in:

"You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again."

Have tried clearing cache and using incognito - but neither fixes issue.

Any help would be appreciated.

Thanks

Sam

1 answer

1 accepted

1 vote
Answer accepted
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 22, 2022

Hi Sam,

Your Bitbucket Cloud account was set to inactive.

I went ahead and reactivated it, could you please try to log in now and let me know if it works?

Kind regards,
Theodora

Sam Brain June 23, 2022

Thanks!

Rrrr May 19, 2023

Even better is to fix this once and for all:

vote to request a clear error message:

https://jira.atlassian.com/browse/BCLOUD-22664

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS
AUG Leaders

Atlassian Community Events