Unable to log into Bitbucket

[Sam Brain]

Hi - getting the following error when trying to log in:

"You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again."

Have tried clearing cache and using incognito - but neither fixes issue.

Any help would be appreciated.

Thanks

Sam

[Theodora Boudale · Accepted solution]

Hi Sam,

Your Bitbucket Cloud account was set to inactive.

I went ahead and reactivated it, could you please try to log in now and let me know if it works?

Kind regards,
Theodora

[Sam Brain]

Thanks!

[Rrrr]

Even better is to fix this once and for all:

vote to request a clear error message:

https://jira.atlassian.com/browse/BCLOUD-22664