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Unable to log into Bitbucket

Sam Brain
Sam Brain Jun 20, 2022

Hi - getting the following error when trying to log in:

"You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again."

Have tried clearing cache and using incognito - but neither fixes issue.

Any help would be appreciated.

Thanks

Sam

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Theodora Boudale
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jun 22, 2022

Hi Sam,

Your Bitbucket Cloud account was set to inactive.

I went ahead and reactivated it, could you please try to log in now and let me know if it works?

Kind regards,
Theodora

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Rrrr
Rrrr May 19, 2023

Even better is to fix this once and for all:

vote to request a clear error message:

https://jira.atlassian.com/browse/BCLOUD-22664

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Bitbucket
Bitbucket
DEPLOYMENT TYPE
CLOUD
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AUG Leaders

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