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Unable to log in to bitbucket website - unable to set cookie

I am able to log in to But when I try to log in to, I am always redirected to a page titled "Atlassian Cloud - unable to set cookie" with the text "Something has gone wrong". It suggests I enable third-party cookies and try again.

I am running Firefox 79.0 and have disabled all my extensions except privacy badger, and even attempted to change Firefox's privacy settings. I am not in an incognito window.

Anyone know how to fix this? Thank you!

3 answers

0 votes

I am also having this same problem (following the twitter post above with turning shields on and off). I can log in to id.atlassian but as soon as I try to click into anything it sends me to that error page which is tcs tracking number digits . I noticed that this started happening after I updated my Brave browser  yesterday. So something in the last update made this change.

Same problem. I think the problem is with Firefox.

0 votes
Ana Retamal Atlassian Team Aug 20, 2020

Hi @bowaggoner, welcome to the Community!

Seems like you're having trouble logging in to Bitbucket Cloud using Firefox. Have you tried clearing cache and cookies? You can learn how to do it in this article.

You can also try accessing Bitbucket from an Incognito window.

If that doesn't work, my recommendation is to try a different browser, like Google Chrome for example, that will let us know if this is a compatibility issue with the browser, or if there's something wrong on the Bitbucket side. 

Please follow the steps above and share the output with us, we're happy to continue helping you :) 

Best regards,


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