Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Unable to add user



I am unable to add user <email_removed> to our account. He was earlier the member, then was removed temporarily. Now when we are adding the user back, he isnt getting email. Please check.



1 answer

0 votes
Caroline R Atlassian Team Jul 07, 2021

Hi, @Mayank!

We performed an analysis on our logs and confirmed that the email you shared with us (I removed the email you mentioned from your answer for security reasons) had a block on the server that prevented emails from being sent to this recipient. This can occur when the system tries to send an email to the user and the account does not exist yet, is not activated, or it rejects the email for some internal reason. The message on the email was:

550: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 Gmail Help ... - gsmtp

So, I have removed the block from this address, could you please try to remove the invitation and send them a new one? You can do this by following the next steps:

  • Access the workspace; 

  • Go to Settings > User groups;

  • Access the group the user was invited to;

  • Remove the invitation by clicking on the X next to the email and send them a new one;

In addition, I would like to share with you that we already have an open bug for our development team regarding this problem, as currently there is no indication of when an invitation email is blocked/rejected. You can access it here:

I've linked your question to the bug. Please consider adding yourself as a watcher. This way you get updated as we make progress with this. If you are not familiar with our Bug Request Policy, you can read more about it here

Please, feel free to share any additional questions or concerns regarding this case. 

Kind regards,

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Bitbucket

Git push size limits are coming to Bitbucket Cloud starting April 4th, 2022

Beginning on April 4th, we will be implementing push limits. This means that your push cannot be completed if it is over 3.5 GB. If you do attempt to complete a push that is over 3.5 GB, it will fail...

2,224 views 2 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you