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Unable to Authenticate Bitbucket in vscode


I'm trying to sign in to Bitbucket using VScode extension(Jira and Bitbucket),but it displays the following error messageScreenshot 2023-03-14 at 9.13.53 PM.png

1 answer

0 votes
Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Mar 16, 2023

Hello @raja.ram-v ,

Welcome to Atlassian Community!

The error being returned is related to a failing authentication.

In order to investigate further I would like to ask the following :

1. Could you please share with us the exact steps you are taking until reaching that error page? 

2. If you try logging in on the bitbucket UI ( using the same credentials, is the login successful? 

3. When connecting the extension to Bitbucket Cloud, were you redirected to a page like the one below to Grant access? If yes, does the error happen after clicking on the Grant access button?

Screenshot 2023-03-16 at 9.28.11 AM.png

Let me know in case you have any questions.

Thank you, @raja.ram-v !

Patrik S

Hi @Patrik S ,


I can access the Bitbucket UI ( in a browser by entering my Email ID and Password.


1.Signing in the Browser with my email

2.Trying to sign in using Login to Bitbucket Cloud in the VScode extension (Jira and Bitbucket).

Screenshot 2023-03-16 at 6.10.09 PM.png

3.Login to bitbucket cloud button redirects to Grand access Page in browser after clicking on the Grant access button it displays the error .

Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Mar 21, 2023

Hello @raja.ram-v ,

I created an internal ticket for us to investigate further. You should soon be receiving the ticket link in the e-mail of your community account. In case you don't receive it, please let me know so I can share it with you here.

Thank you, @raja.ram-v !

Patrik S

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