Two-step verification

[Sonali Sharma]

I have disabled 2Step verfication on my account, still when i login ,i am getting verification code screen, asking for it and when i enter verifivcation code , it shows it invalid. Can u please let me know, what is happening.

[Ana Retamal]

Hi Sonali! 

I've checked your Bitbucket Cloud account and I could see that two-step verification is disabled. Are you still experiencing this issue?

Have you tried a different browser, or clearing cache and cookies? Do you have other Bitbucket Cloud account that you might be trying to access by mistake?

If the issue still persists, please send us a screenshot of the verification screen asking you for the code, so we can continue investigating this.

Kind regards,

Ana