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Trying to create a new account with a shared mail box, But not receiving verification mail

Edited

Trying to create a new account with a shared mail box, But not receiving verification mail

@Ana Retamal  can you help here

3 answers

1 accepted

0 votes
Answer accepted

Hi Suraj,

What is the email of the account that is not receiving a verification email?

Feel free to let me know and I can check, the most likely reason for this issue is a hard bounce event for this email which I can remove.

If you don't feel comfortable sharing the email publicly, you can open a support ticket for this issue via https://support.atlassian.com/contact/#/

Kind regards,
Theodora

@Theodora Boudale  raised a support ticket BBS-146293 
Thanks for the quick response

@Ana Retamal   can you help here 

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