Trying to create a new account with a shared mail box, But not receiving verification mail
@Ana Retamal can you help here
Hi Suraj,
What is the email of the account that is not receiving a verification email?
Feel free to let me know and I can check, the most likely reason for this issue is a hard bounce event for this email which I can remove.
If you don't feel comfortable sharing the email publicly, you can open a support ticket for this issue via https://support.atlassian.com/contact/#/
Kind regards,
Theodora
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