The remote authentication server is not available. Please try again later.

I can't log on to Bitbucket. I currently use Jira for the User Directory.

Recent Changes:

New name: Was devnyadm01, now is mcgnyadm01

New IP: was 172.16.12.111, now is 172.16.10.76

Upgraded Stash 3.1.3 to Bitbucket 5.2.2

Upgraded Jira to latest

Note: After changing the IP and hostname, the issue was already there.

1 answer

1 accepted

Accepted Answer
0 votes

Hi Binyomin,

I understand that the hostname and IP address of the JIRA server you use for user authentication in Bitbucket Server has changed and you can't log in anymore - is that right?

If so, you'll need to log in with an admin user from Bitbucket's user directory (i.e. not a JIRA-authenticated user) and update the settings for the JIRA user directory. If you don't have the credentials for a local admin user you can use the Lockout recovery process to restore access to Bitbucket Server.

Cheers,

Christian

Premier Support Engineer

Atlassian

Thanks that worked.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 21, 2018 in Bitbucket

Branch Management with Bitbucket

As a project manager, I have discovered that different developers want to bring their previous branching method with them when they join the team. Some developers are used to performing individual wo...

2,387 views 9 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you