Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

The remote authentication server is not available. Please try again later.

I can't log on to Bitbucket. I currently use Jira for the User Directory.

Recent Changes:

New name: Was devnyadm01, now is mcgnyadm01

New IP: was 172.16.12.111, now is 172.16.10.76

Upgraded Stash 3.1.3 to Bitbucket 5.2.2

Upgraded Jira to latest

Note: After changing the IP and hostname, the issue was already there.

2 answers

1 accepted

0 votes
Answer accepted

Hi Binyomin,

I understand that the hostname and IP address of the JIRA server you use for user authentication in Bitbucket Server has changed and you can't log in anymore - is that right?

If so, you'll need to log in with an admin user from Bitbucket's user directory (i.e. not a JIRA-authenticated user) and update the settings for the JIRA user directory. If you don't have the credentials for a local admin user you can use the Lockout recovery process to restore access to Bitbucket Server.

Cheers,

Christian

Premier Support Engineer

Atlassian

Thanks that worked.

First of all, you don't need to go to the Bitbucket Server to fix this issue.

Log in your JIRA, go to Administration -> User Management -> JIRA User Server. Find your Bitbucket Server instance and click Edit. This way you can fix IP adress :)

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Bitbucket

New improvements to user management in Bitbucket Cloud 👥

Hey Community! We’re willing to wager that quite a few of you not only use Bitbucket, but administer it too. Our team is excited to share that we’ll be releasing improvements throughout this month of...

3,697 views 10 16
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you