The remote authentication server is not available. Please try again later.

I can't log on to Bitbucket. I currently use Jira for the User Directory.

Recent Changes:

New name: Was devnyadm01, now is mcgnyadm01

New IP: was 172.16.12.111, now is 172.16.10.76

Upgraded Stash 3.1.3 to Bitbucket 5.2.2

Upgraded Jira to latest

Note: After changing the IP and hostname, the issue was already there.

1 answer

1 accepted

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Hi Binyomin,

I understand that the hostname and IP address of the JIRA server you use for user authentication in Bitbucket Server has changed and you can't log in anymore - is that right?

If so, you'll need to log in with an admin user from Bitbucket's user directory (i.e. not a JIRA-authenticated user) and update the settings for the JIRA user directory. If you don't have the credentials for a local admin user you can use the Lockout recovery process to restore access to Bitbucket Server.

Cheers,

Christian

Premier Support Engineer

Atlassian

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