The remote authentication server is not available. Please try again later.

I can't log on to Bitbucket. I currently use Jira for the User Directory.

Recent Changes:

New name: Was devnyadm01, now is mcgnyadm01

New IP: was 172.16.12.111, now is 172.16.10.76

Upgraded Stash 3.1.3 to Bitbucket 5.2.2

Upgraded Jira to latest

Note: After changing the IP and hostname, the issue was already there.

2 answers

1 accepted

0 votes
Accepted answer

Hi Binyomin,

I understand that the hostname and IP address of the JIRA server you use for user authentication in Bitbucket Server has changed and you can't log in anymore - is that right?

If so, you'll need to log in with an admin user from Bitbucket's user directory (i.e. not a JIRA-authenticated user) and update the settings for the JIRA user directory. If you don't have the credentials for a local admin user you can use the Lockout recovery process to restore access to Bitbucket Server.

Cheers,

Christian

Premier Support Engineer

Atlassian

Thanks that worked.

First of all, you don't need to go to the Bitbucket Server to fix this issue.

Log in your JIRA, go to Administration -> User Management -> JIRA User Server. Find your Bitbucket Server instance and click Edit. This way you can fix IP adress :)

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