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Stuck in "We couldn't log you in"

Sergey Markin
Sergey Markin
I'm New Here
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July 13, 2023

Hello! My account seems to be inactive. Please reactivate it.

"You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again."

Thanks in advance!

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Theodora Boudale
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 14, 2023

Hi @Sergey Markin and welcome to the community!

Your Bitbucket Cloud account was indeed deactivated.

I went ahead and reactivated it, could you please try to log in now and let me know how it goes?

Kind regards,
Theodora

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Sergey Markin
Sergey Markin
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July 14, 2023

Hi @Theodora Boudale it works! Thanks a lot!

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Theodora Boudale
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 14, 2023

That's good to hear, thank you for the update!

Please feel free to reach out if you ever need anything else!

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Valeriia_Havrylenko_SaaSJet
Valeriia_Havrylenko_SaaSJet
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
July 13, 2023

Hi @Sergey Markin 

I had same issue. I cleared my cache on my browser (I am using chrome), and now I as able to get everything working just fine.

If it doesn't 

    Talk to atlassian support

    https://support.atlassian.com/

    There seems to be an incident

    https://status.atlassian.com/

Try that, hope it works for you!

Regards,

Valeriia 

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