Standard plan - error on exceeded users

[rajuai]

We migrated to the standard plan yesterday and our developers are still getting the error while pushing their code.

Doesn't the unlimited users get updated immediately when a plan is changed?

[Theodora Boudale]

Hi @rajuai ,

I believe that there may have been a delay with the plan change syncing between Bitbucket and our billing system, our apologies for this.

I see that you opened a support ticket for this issues as well and an engineer triggered a sync manually.

Could you please let us know if things are ok now?

Please feel free to let us know if you still have issues or if you need anything further.

Kind regards,
Theodora