Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Someone has already added that SSH key

Hi. I get the error "Someone has already added that SSH key" when trying to add SSH key on the Bitbucket Personal settings page.

Please create an internal ticket and provide details to the email of my community account.

Thanks in advance.

2 answers

1 accepted

1 vote
Answer accepted

Hi @Ilya Navitsky,

I created a support ticket using the email of your community account, you should have received an email with a link to the ticket.

Please follow the link in that email and share in the ticket the public SSH key you are trying to add.

Just in case you haven't received an email, please feel free to let me know and I can post the ticket URL here.

Kind regards,

Thank you! I have attached my public key in the ticket.

Like Theodora Boudale likes this

You are very welcome, please feel free to reach out if you ever need anything else!

Like Ilya Navitsky likes this
0 votes

There's no easy way to work this out because the keys that belong to other accounts should not be shared.

If you shared the key with someone, you should know who.  If you were given the key by someone, then you'll need to ask them.  

If you have no luck chasing it down, you can raise a support request with Atlassian, and they can search out the key for you and hence identify the account you shared it with.

If you don't want to spend ages chasing down the share, then you can (and should) create a new key for your account and use that instead.

Thanks for reply. I just followed instructions to create a new question for this problem posted by an Atlassian Team member, Theodora, in the following topic:

Suggest an answer

Log in or Sign up to answer
Site Admin

Atlassian Community Events