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Repositories disappeared after re-creating account/username

I'm aware of the changes that have been made on the accounts within the Atlassian websites. Today I had to create a new username when I tried to login into our Bitbucket account. After this all our repositories are gone. I can't see them and I don't know what to do in order to get them back. 

Any help would be really appreciated!


1 answer

Hi @Colin O ,

Welcome to the community. 

I think this is a probably a permission problem, where your new username is not correct connect to your repositories. 

Do you have another user with admin permissions, who can check this?

If not, you should reach out to the Atlassian support here

Hi Bastian,


This is the only e-mailaddress that normally had access to all the repositories..

Do you think it might help to disconnect it as a google account? 

Hi Colin,


I'm not familiar with google accounts and Bitbucket, so I don't know if that would work.

I think it will be best to contact the support, they should be able to help you with this.

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