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Repositories disappeared after re-creating account/username

Colin O
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May 25, 2020

I'm aware of the changes that have been made on the accounts within the Atlassian websites. Today I had to create a new username when I tried to login into our Bitbucket account. After this all our repositories are gone. I can't see them and I don't know what to do in order to get them back. 

Any help would be really appreciated!

Thanks!

1 answer

0 votes
Bastian Stehmann
Community Champion
May 25, 2020

Hi @Colin O ,

Welcome to the community. 

I think this is a probably a permission problem, where your new username is not correct connect to your repositories. 

Do you have another user with admin permissions, who can check this?

If not, you should reach out to the Atlassian support here

https://support.atlassian.com/contact/

Colin O
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 25, 2020

Hi Bastian,

 

This is the only e-mailaddress that normally had access to all the repositories..

Do you think it might help to disconnect it as a google account? 

Bastian Stehmann
Community Champion
May 25, 2020

Hi Colin,

 

I'm not familiar with google accounts and Bitbucket, so I don't know if that would work.

I think it will be best to contact the support, they should be able to help you with this.

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