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Removing emails from suppression list

kyungmoon
I'm New Here
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August 9, 2023

Hi there,

A few days ago, our company's emails had issues receiving external emails for a few hours, and after that, some of our developers' stopped receiving any emails. Could you check if the following emails are added to your suppression list?

brock@modiface.com
cara@modiface.com
shiqi@modiface.com
kyungmoon@modiface.com
michael@modiface.com
wendy@modiface.com

Thank you,

KyungMoon

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Mateus T
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 10, 2023

Hi, @kyungmoon!

Thanks for contacting the Atlassian Community!

I've checked the email addresses mentioned in the thread and, I could confirm that our SMTP servers were suppressing them due to an issue delivering messages.

I went ahead and removed your entire domain from our suppression list, so they should be able to receive messages normally now.

Would you be able to confirm things look good from your end?

Cheers,

Mat

kyungmoon
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 10, 2023

Hi @Mateus T ,

Confirming we are now receiving the emails. Thanks for the quick turn around!

Like Mateus T likes this
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