Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Recovery Codes are not shown in terminal even after authentication

ssh recovery_codes

Bitbucket two-step recovery codes

If you don't use a password to log in you'll need to contact support to recover your account:

Enter Bitbucket password (Warning: password displays when entered):ABCDABCD


Your single-use recovery codes are


Once logged in, you should immediately visit

to add a new two-step device.




The bold letters are terminal output. As you can see, authentication is successful but no recovery codes are displayed, what should be done? Am I blocked from accessing or is this some kind of  a bug? 



3 answers

Same for me, codes are not visible.

0 votes
Ana Retamal Atlassian Team Jan 08, 2020

Hi @dipanshuverma and @Brian Wood,

I've talked to some colleagues about it and we haven't seen this issue before. As we'd like to keep the investigation to be able to help you, please submit a Support ticket through .

Once we receive your ticket we'll get in contact with you :)



0 votes
Ana Retamal Atlassian Team Dec 31, 2019

Hi @dipanshuverma , welcome to the Community!

Seems like the operation is successful (as you can see the "Your single-use recovery codes are" part), but the codes are not visible.

Can you confirm this is not due to the settings of your terminal? Maybe the codes are being printed in the same color as your background?

Please try setting a different color scheme in your terminal and repeat the operation. If you still can not see the codes, send us a screenshot so we can continue helping you.

Kind regards,


Hello I have the same issue and it is not due to the settings of the terminal. The codes are not there. 


Screen Shot 2020-01-06 at 6.37.57 PM.png

Did anyone figure out why the codes come back blank and how to address this? I have been locked out of my account for two days. Thank you!

I also don't see the recovery code same as above, I also changed the theme still the recovery codes are blank

Same story here. First I tried to login by normal code from Authy app but I got warning 

  • Invalid two-step verification code.

after that I tried to use the recovery code which I saved just after enabling two step verification some time ago but I still get the same error:

  • Invalid two-step verification code.

So after that I tired to get new recovery codes by the terminal and get exacly the same logs like guys above.

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events