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Recover Deleted branch from bitbucket cloud

I accidently deleted one of the customer development branch from the bitbucket cloud repo since i have admin access, can we be able to recover it back .No one on my team has the branch checkout or have a local copy on their local sandbox.

The branch is "DRES_DEV/Modem_implementation"

1 answer

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Hi, @SureshMuniswamy, thank you for reaching out to Atlassian Community.

On some occasions, the support team can help recover core repository content, as long as the deletion happened within the last 7 days. We are unable to recover metadata (like PRs, comments, issue tracker) or any content that was deleted past 7 days.

In this case, I went ahead and created a support ticket for you using the email of your community account, so an engineer can check if restoration is possible.

You should have received an email with a link to the support ticket. Just in case you haven't received it, please feel free to let me know and I can post the ticket URL here. The ticket will be visible only to you and Atlassian staff, no one else can view its contents even if they have the URL.

Please let me know if you have any questions. 

Kind regards,
Caroline

Hi @Caroline R  thanks for the response , i have received the support ticket link and i see engineers are responding to it.

Like Caroline R likes this

Hi @Caroline R  

I have another open ticket in a similar context is it possible for you to assign this ticket to a Atlassian Engineer with topic "Recover Deleted Repository from Bitbucket Cloud".

Caroline R Atlassian Team Mar 01, 2022

Hi, @SureshMuniswamy

I couldn't find any other tickets linked to your account. Could you please share the number of this ticket with me? The ticket will be visible only to you and Atlassian staff, no one else can view its contents even if they have the URL. 

Thank you. 

Kind regards,
Caroline 

Hi @Caroline R 

 

I was able to resolve the deletion of the repository issue , support engineer were able to fix it and recover it.

 

Thanks for all your help and the support team i was able to recover the branch and the repository for the customer.

Caroline R Atlassian Team Mar 01, 2022

Thanks for your confirmation, @SureshMuniswamy! I'm glad to know we were able to help you recover the data. 

Kind regards,
Caroline 

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