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Recover Deleted Repository

Hello, two repositories were deleted under my account and I have no local backups for them. One is called "cms" and the other is called "session-manager" on the 12th of September. Is there any way I can restore these??

3 answers

1 accepted

0 votes
Answer accepted

Hi @jneufeld1010,

We may be able to restore these repos, I have created a support ticket for you so an engineer can check if this is possible.

You should have received an email with a link to the support ticket (I created the support ticket using the email of your community account). In case you haven't received the email, please let me know and I can post the ticket URL here. The ticket will be visible to you and Atlassian staff only, no one else can see it even if they have the URL.

If you have any questions, please feel free to let me know.

Kind regards,
Theodora

I got it, thank you so much!

Like Theodora Boudale likes this

Tech support recovered all the data! :) Thank you! Praise God!

Like # people like this

That's good to hear, you are very welcome @jneufeld1010, I'm glad we could help!

@Theodora Boudale ,

I have similar issue. could you please a ticket on my behalf? Thanks

Hi @rajesh.venkatraman,

On rare occasions, our support team can help recover the core repository content only, as long as the deletion happened within the last 7 days:

I checked in our system the Bitbucket workspaces you have access to, and our logs show that a repo was deleted from one of these. The deletion was outside of the 7 days window, so I'm afraid that the repository is no longer available to be recovered within our systems.

I would like to highlight that a great feature of distributed version control systems (DVCS) such as Git is that they're distributed. Backups are still very important, but consider that every person on your team that has cloned your repository may have a complete copy with a full history.

Please reach out to your team to identify who can potentially have a local copy of this repository and ask them to create a new repository on Bitbucket workspace, update the remote URL and push the copy of the code to the newly created repo. Then you can work on granting access to the appropriate set of users.

Kind regards,
Theodora

Hello, Can Someone from the Atlassian Tech Team can solve my Query also? I have posted a question on the same and waiting for a response!

Hi @Rindo Randolph Michael,

I'll reply to the question you created.

Kind regards,
Theodora

0 votes

For retention longer than 7 days, and more granular restore control, check out my company Rewind - we built automated backup and restore products for Jira, Confluence, and Bitbucket!

Our Bitbucket backup app is launching later this month, but you can gain early access by signing up here: https://rewind.com/products/backups/bitbucket/

Best,

 

Danny from Rewind

0 votes
Pramodh M Community Leader Sep 14, 2021

Hi @jneufeld1010 

Please check with Atlassian Support Team if they have backup in place for the deleted repositories, or your Developers for the local copy.

Thanks,
Pramodh

It looks like you have to have at least a standard account to do that. Is that correct?

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