Recover Deleted Repository

[jneufeld1010]

Hello, two repositories were deleted under my account and I have no local backups for them. One is called "cms" and the other is called "session-manager" on the 12th of September. Is there any way I can restore these??

[Theodora Boudale · Accepted solution]

Hi @jneufeld1010,

We may be able to restore these repos, I have created a support ticket for you so an engineer can check if this is possible.

You should have received an email with a link to the support ticket (I created the support ticket using the email of your community account). In case you haven't received the email, please let me know and I can post the ticket URL here. The ticket will be visible to you and Atlassian staff only, no one else can see it even if they have the URL.

If you have any questions, please feel free to let me know.

Kind regards,
Theodora

[jneufeld1010]

I got it, thank you so much!

[jneufeld1010]

Tech support recovered all the data! :) Thank you! Praise God!

[Theodora Boudale]

That's good to hear, you are very welcome @jneufeld1010, I'm glad we could help!

[rajesh.venkatraman]

@Theodora Boudale ,

I have similar issue. could you please a ticket on my behalf? Thanks

[Theodora Boudale]

Hi @rajesh.venkatraman,

On rare occasions, our support team can help recover the core repository content only, as long as the deletion happened within the last 7 days:

• https://confluence.atlassian.com/bitbucket/does-bitbucket-backup-my-repository-288658413.html

I checked in our system the Bitbucket workspaces you have access to, and our logs show that a repo was deleted from one of these. The deletion was outside of the 7 days window, so I'm afraid that the repository is no longer available to be recovered within our systems.

I would like to highlight that a great feature of distributed version control systems (DVCS) such as Git is that they're distributed. Backups are still very important, but consider that every person on your team that has cloned your repository may have a complete copy with a full history.

Please reach out to your team to identify who can potentially have a local copy of this repository and ask them to create a new repository on Bitbucket workspace, update the remote URL and push the copy of the code to the newly created repo. Then you can work on granting access to the appropriate set of users.

Kind regards,
Theodora

[Rindo Randolph Michael]

Hello, Can Someone from the Atlassian Tech Team can solve my Query also? I have posted a question on the same and waiting for a response!

[Theodora Boudale]

Hi @Rindo Randolph Michael,

I'll reply to the question you created.

Kind regards,
Theodora

[tomboxfan]

@Theodora Boudale Hi, good day! I have similar issue regarding my repo, which was removed on Jan 18th. Can you help me recover it? The repo is with me for 10yrs plus. Very important to me. Please help! Thank you for kindness! :-( 

[Theodora Boudale]

Hi @tomboxfan

I will reply to the question you created in community.

Kind regards,
Theodora

[Danny Grenzowski _Rewind_]

For retention longer than 7 days, and more granular restore control, check out my company Rewind - we built automated backup and restore products for Jira, Confluence, and Bitbucket!

Our Bitbucket backup app is launching later this month, but you can gain early access by signing up here: https://rewind.com/products/backups/bitbucket/

Best,

Danny from Rewind

[Pramodh M]

Hi @jneufeld1010 

Please check with Atlassian Support Team if they have backup in place for the deleted repositories, or your Developers for the local copy.

Thanks,
Pramodh

[jneufeld1010]

It looks like you have to have at least a standard account to do that. Is that correct?