Workspace setup in progress for endless duration

[Ran Atlan]

Hello,

I'm having quite similar issue to which is reported here.

After creating a new workspace (why was the old and simple way of creating it got changed?!), the workspace got created with the following header up above WITHOUT ANY OPTION TO CREATE A NEW PROJET NOR REPOSITORY under it:

"Workspace setup in progress. Groups and users may not be fully available for multiple hours. This banner will disappear once the process completes, upon page refresh"

It has been already about 3-4 days since the workspace was created and nothing is changed since then.

Cheers,
Ran

[Patrik S]

Hey @Ran Atlan ,

and welcome to the Community!

I have identified your account has access to multiple bitbucket workspaces, but just the most recent one was created through the new flow on Admin Hub (https://admin.atlassian.com).

I wasn't able to find anything out of ordinary with that workspace, and it's status is currently shown as Active on our systems.

In this case, could you please confirm if you are still facing the issue ? If yes, could you share a screenshot with this banner error you are receiving once accessing the workspace?

Thank you, @Ran Atlan !

Patrik S

[Manuel Montini]

Hi @Patrik S 

I have the same problem, I already had other workspaces, I created a new one this morning with the new procedure and it gives me the same error as @Ran Atlan 

Thank you

[Denis Matteazzi]

Hello,

I'm having the same problem, too. I have more than a single workspace.

If there is something I can do, please tell me.

Thanks

[Patrik S]

Hello @Ran Atlan and @Manuel Montini ,

thanks for reporting this.

I've created a support ticket for both of you to further investigate this issue.

You should be receiving an email with the support link soon.

Thank you!

Patrik S

[Ran Atlan]

Hi @Patrik S,

Sorry for my late response.

Yes, I'm still having the issue.

Please have a look at the image:

As you see, the banner is still above and there is no option for creating a new project nor repository under the workspace.

Cheers,

Ran

[Patrik S]

Hello @Ran Atlan ,

thank you for the confirmation!

I've created an internal ticket for this tissue which you can access by navigating to https://support.atlassian.com/requests/ and clicking on the BBS ticket listed in here.

I'd ask that we focus the investigation on that ticket so we avoid any confusion that may arise of discussing the same issue in multiple platforms.

Let me know if you are not able to access the support ticket.