Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Re: Not receiving invitation emails from Atlassian for bi...

Hi Daniel, Im having a similar issue, so Id been invited to a bitbucket repository, but the invite never arrives to my indbox nor the spam folder, Im guessing I have a similar problem to the one described above, if you could provide any help

1 answer

0 votes
Daniel Eads Atlassian Team Apr 12, 2021

Hi @andresramirez , welcome to the Community!

I've broken this question out from the original thread here to track it a little more easily.

Your organization's mail server returned an error to our mail service (with no details) on April 7, and several emails to your address have been suppressed since then. I unfortunately can't give you a specific reason why the mail server gave an error initially since it didn't provide any details in its initial message rejection, but as general guidance I can suggest checking that our mail service IP range is in your organization's allowlist and that your email address can receive messages from other addresses such as a personal account.

Once you've checked that the email address is working as you expect it, you can try having the invitation email re-sent from Bitbucket. I've cleared the error on our mail service, so it will attempt to deliver the next invitation.

Cheers,
Daniel

Thanks Daniel, I will check this with my org and then try the invitation again, I will update here once I complete all the previous verifications. 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Bitbucket

New improvements to user management in Bitbucket Cloud 👥

Hey Community! We’re willing to wager that quite a few of you not only use Bitbucket, but administer it too. Our team is excited to share that we’ll be releasing improvements throughout this month of...

3,777 views 10 16
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you