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Problem: Someone has already added that SSH key to another account.

Edited

Hi,

 

I'm trying to add my ssh key to my bitbucket account, but I've got the message

'Someone has already added that SSH key to another account.' .

 

I have tried to SSH bitbucket.org, but is does not say any details:

$ ssh -T git@bitbucket.org
authenticated via ssh key.

You can use git to connect to Bitbucket. Shell access is disabled

 

Could anybody please help to remove my public key from accounts I do not have access to?

I would prefer not to change my ssh key.

 

Thanks you

1 answer

0 votes
Caroline R Atlassian Team Mar 17, 2022

Hi, Alex, welcome to the community! 

As we’ll need to know the public SSH key to further investigate this case, I have created an internal ticket for you using the email of your community account, so you don't have to share this information here. 

You should have received an email with a link to the support ticket. Just in case you haven't received it, please feel free to let me know and I can post the ticket URL here. The ticket will be visible only to you and Atlassian staff, no one else can view its contents even if they have the URL.

Please feel free to let me know if you have any questions.

Kind regards,
Caroline

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