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Please check status of email invite from bitbucket.org

Edited

Can you do a quick check of the status of an invitation sent from our workspace to  <email removed due to privacy reasons>? The invitation seems to have gotten stuck somewhere.

It may be that our Outlook server caught it and stuck it in the junk-mail bucket, but I want to check the Bitbucket end as well.

2 answers

1 accepted

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Answer accepted
Caroline R Atlassian Team Jan 14, 2022

Hi, @Ray Depew, thank you for reaching out to Atlassian Community!

I checked the email you informed and confirmed it had a block on the server that prevented emails from being sent to them, so I removed this email from the suppression list.

Just to give you some context around this issue, it can occur when the system tries to send an email to the user and the account does not exist yet, is not activated, or it rejects the email for some internal reason.

Now, could you please remove the invitation and send them a new one? You can do this by following the next steps:

In case you have invited them to a specific repository:

  • Access the workspace >  Go to the repo you have invited them to;

  • Access the Repository Settings > User and group access; 

  • Click on the "invitation pending"; 

  • Select the “Cancel invitation" option to remove the invitation; 

  • Add the email again to send a new invitation. 

In case you have invited them to a group on this workspace:

  • Access the workspace > Settings;

  • Access User groups > Open the group you have invited them to

  • Click on the "invitation pending"; 

  • Select the “Cancel invitation" option to remove the invitation; 

  • Add the email again to send a new invitation. 

In case they still don't receive the email, could you please check if there are any quarantined emails on the server? 

Please let me know how it goes and feel free to share any additional questions regarding this case. 

Kind regards,
Caroline

Thank you! it worked.

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