Permissions in issue tracker

On BitBucket I have a project, and I have granted read, write, and admin access to User X. User X can create and edit issues in the project's issue tracker but does not have permissions to resolve the issue. How do I give User X this permission? Thanks.

2 answers

1 accepted

This widget could not be displayed.

The answer I received from BitBucket tech support:

"They should have permission to resolve the issues."

I believe them; it is possible that my colleague is confused.

This widget could not be displayed.

Check your Permission Scheme that is being used for the Jira project. There is a global permission called "Resolve Issue." It's most likely the case that the user does not have this permission, so you'd need to add them to whatever method of controlling that permission you're using. It is also possible that there is some additional restriction in the workflow. There are transition "Conditions" and "Validators" that can control whether a user can run a particular transition. If there is a "Condition" that is not met, the user will not see a "Resolve Issue" button at all. If it is a "Validator" problem the button will display, but throw an error when the transition is attempted. Hopefully that helps point you in the right direction.

Thank you for your response! My team is not using JIRA, as far as I can tell, just "vanilla" BitBucket and its built-in issue tracker.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 21, 2018 in Bitbucket

Branch Management with Bitbucket

As a project manager, I have discovered that different developers want to bring their previous branching method with them when they join the team. Some developers are used to performing individual wo...

1,293 views 8 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you