Our new bitbucket user can't receive our invitation mail

[Reverse Lab]

Hello,

Our new user (hyk@reverselab.co.kr) can not receive the invitation mail.

It was succeeded once before but after that she have never gotten email from us.

I think there is a problem on her account(hyk@reverselab.co.kr).

Please help us on this problem.

Many thanks.

[Vijikumar]

In general - we have to wait for sometime after creating the new user mail account .  for some reason it is rejecting and unfortunately there is no log to show that it is failed . 

As per my understanding in your case  this is happening  as per recent security changes in the  Atlassian mail security settings . I suggest if a mail failed- at least inform back admin that it failed .

Solution is -contact support and they will  whitelist it .