Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Our bitbucket service is not accessible via URL port 7990


We are an on-prem deployed bitbucket server and it was working for months now. A week suddenly stopped working. When I restart it gives the below with success but the page is not loading.


Starting Bitbucket webapp at
The Bitbucket webapp has been started.

Appreciate your assistance.



1 answer

0 votes

If the page doesn't load, then either your network is not letting you connect, or the service is not running, or it is failing for some reason.

Assuming your network is ok, then what does the bitbucket log say the problem is?

Hi Nic,


Thanks for replying. Here's is the logs when I try to restart the service. It seems there is issue on tomcat starting under port 7990.




The Tomcat connector configured to listen on port 7990 failed to start. The port may already be in use or the connector may be misconfigured.


Verify the connector's configuration, identify and stop any process that's listening on port 7990, or configure this application to listen on another port.

2020-09-27 19:21:35,209 INFO [main] c.a.b.i.boot.log.BuildInfoLogger Bitbucket 6.9.0 has shut down

Ok, that's pretty clear - either something is already running on 7990, or there is an error in the connector (check the server settings in <bitbucket home>/shared/ file)

When I checked my netstat, the application using the port 7990 is Java. Tried killing the process and restart the bitbucket service in my linux box still no luck. 


Where can I check the connector settings? I am using Centos for this server.

In the file I mentioned in my previous comment.

Hi Nic,


Yes, I just changed it there still the same issue. 

So, assuming that there really is nothing else running on 7990, what is wrong in the properties file?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Bitbucket

New improvements to user management in Bitbucket Cloud 👥

Hey Community! We’re willing to wager that quite a few of you not only use Bitbucket, but administer it too. Our team is excited to share that we’ll be releasing improvements throughout this month of...

3,717 views 10 16
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you