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Not receiving verification email

Tuan Dinh March 15, 2023

Hello,

I created a bitbucket account yesterday but I have received any verification email. I do not use admin atlassian so I cannot resend it.

I am using gmail for business with custom domain only, if this information helps.

Thanks in advance,

Tuan

1 answer

1 accepted

1 vote
Answer accepted
Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 16, 2023

Hello @Tuan Dinh ,

Welcome to Atlassian Community!

I've checked internally for the e-mail address you used to post this question, and it was added to our suppression list as the destination e-mail server rejected our previous attempts to send the e-mail.

I went ahead and remove your e-mail from the suppression list, so you should start receiving the e-mails as usual again. Let me know in case you are still facing the issue.

Thank you, @Tuan Dinh !

Patrik S

Tuan Dinh March 16, 2023

Hi Patrik,

Thank you for your help. I indeed received email from Atlassian yesterday. And it was 3 verification emails that came at almost the same time. I wasn't sure what would be the cause of this.

But could you also check that my account is verified?

Thanks again and have a nice day!

Tuan

Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 16, 2023

Hello @Tuan Dinh ,

Glad to hear the e-mail did arrive! And yes, I confirmed the e-mail is verified on our systems.

Have a nice day, Tuan! And feel free to reach out to the community whenever you need some help :)

Thank you!

Patrik S

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