Not receiving emails for new user verification

[Howard Cole]

Hi,

I invited a new user to bitbucket, unfortunately just before the users email address had been set up. This appears to have broken the entire email chain for that email address. For example, I can resend the verification email, but no email is ever received. I have checked the spam and the email logs - the email address is correct but no email has been received.

From reading other comments on the forum, it appears that I may have been added to some email block which sounds likely.

My question is: How do I get this restored. I am using the community version of bitbucket so I have no access to the support team.

I have worked around this for now by using an alternative email address. But this is not ideal.

Thanks,

Howard.

[Mark C]

Hi @Howard Cole

Welcome to the community.

I didn't see any blocked or bounced status against your email domain.
However, I still went ahead and ran the process to clear any blocks or bounces against it.

Would it be possible for you to try to re-invite the user by removing the email and adding it again?

Let me know how it goes.

Regards,
Mark C

[Hana Kučerová]

Hi @Howard Cole ,

welcome to the Atlassian Community. I've marked this question for Atlassian support to check it. Hopefully they will get back to you and unblock the needed e-mail address. I understand you don't want the e-mail address to be publicly visible here, but hopefully Atlassian will create an issue for you, so that you can share it with them.