This is my colleague email address 'email_removed' that used to create new account , but he didnt receive any email to activate the account from atlassian.
Can you fix this issue pls ?
Thanks Sanjeewa S
Hi Sanjeewa and welcome to the community.
I checked in our system and I saw a hard bounce event for this email, created on 12th July 2021, with the error message:
550: 550 5.1.1 ...@... Recipient address rejected: ... in virtual mailbox table
There might have been an attempt to create an account before the email was operational. The hard bounce informs us that the email does not exist and in this case, it is placed in a suppression list, as we no longer try to resend to non-existing emails.
I went ahead and removed the email from the suppression list.
Could you please ask your colleague to first check if their email account is working (e.g. you can try sending them a test email from your email)? If their email is operational now, they can then request another verification email.
A new verification email needs to be requested, as the previous ones were dropped.
Just a heads up, I removed the email address from your post for privacy reasons.
Please feel free to let me know if things are ok now and if you need anything further.
Hey everyone, over the past year, we've added several new features on how you can use Bitbucket and Jira together. We'd love to know how you'll are using the integration and how it's helping your t...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events