Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Not receiving email to complete 2FA for BitBucket


I'm trying to enable 2FA for my BitBucket account, but I never receive the email. 

Is my email blocked? Maybe it's related to this

1 answer

1 accepted

1 vote
Answer accepted

Hi @sebdel,

Does this concern the Bitbucket Cloud account that has the same email as your community account? I checked in our system and this email does not belong in any suppression list. I also checked our logs for any emails sent to that email address from Bitbucket Cloud during the last 24 hours, and I can see that several emails have been sent and all of them have been delivered to your email server. I cannot see whether any of them are 2FA emails or not though.

Could you please let me know:

1. If the email of the Bitbucket account where you are trying to set up 2FA is the same as the community account you used to make this post?
2. Is the email perhaps in your Spam folder? The email is sent from
3. Do you receive any other Bitbucket emails in your inbox (e.g. PR or commit notifications)? I am just trying to understand if the issue seems to be specific to the 2FA email, or if you don't receive any Bitbucket Cloud notification emails at all.

Kind regards,

Hi @Theodora Boudale ,

Thanks for the answer.

Sorry, I have a rule in my email box that routes emails from to another directory. The mail is there.

Everything is OK now!



Hi Sebastien,

Thank you for the update, that's good to hear!

Please feel free to reach out if you ever need anything else.

Kind regards,

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Bitbucket

📣 Calling Bitbucket Data Center customers to participate in research

Hi everyone, Are you Bitbucket DC customer? If so, we'd love to talk to you! Our team wants to dive deep to understand your long-term plans regarding Bitbucket DC and Atlassian Cloud. Do you plan...

190 views 2 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you