Not receiving email to complete 2FA for BitBucket

[Arpan Mukherjee]

Not receiving email to complete verification process. I have used Twilio Authy for authentication.

[Caroline R · Accepted solution]

Hi, @Arpan Mukherjee! Welcome to the community! 

I performed an analysis on our logs and confirmed that your email had a block on the server that prevented emails from being sent to this address. This can occur when the system tries to send an email and the account does not exist yet, it's not activated, or it rejects the email for some internal reason.

In this case, I have removed the block from your email, could you please try to follow the 2FA process again?  

Please let me know how it goes and feel free to share any additional questions regarding this subject.

Kind regards,
Caroline

[Arpan Mukherjee]

It worked, thanks !!!

[Caroline R]

Hi, Arpan!

Thanks for your confirmation! I'm glad to know it worked! :) 

Kind regards,
Caroline

[Wojciech Marciniak]

The same happened today to me. @Caroline R could you help?

[Caroline R]

Hi @Wojciech Marciniak. 

Are you still facing this problem? In case you are, I would like to ask if you could please create a new question for your issue.

We generally encourage users to create a new question for their issue instead of posting on someone else's question, because 1) the root cause and resolution may be different for each case 2) a question can become cluttered and difficult to follow if we try to troubleshoot multiple users' issues in it.

Please feel free to let me know if you have any questions. 

Kind regards,
Caroline 

[Pham Thanh Tu]

Dear @Caroline R , I have been trying to enable 2FA but stuck at email confirmation step. Could you help check and resolve it for my account? regards

[Pham Thanh Tu]

Can someone support?