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Not receiving email notifications from BitBucket

Thomas Perrin
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Oct 26, 2023

As shown in the topic below, I am not receiving bitbucket notification on my email since Tuesday

Solved: Not receiving email notifications from BitBucket (


As this problem happens for the second time, do you see a long term solution on this issue ?

Thanks in advance

1 answer

1 vote
Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 26, 2023

Hello @Thomas Perrin and welcome to the Community!

Checking internally I see your email provider bounced the Bitbucket email with the following message : 

554 5.7.1 [internal] recipient address was suppressed due to customer policy

When this happens, Atlassian adds the email to an internal suppression list so the Atlassian domains are not flagged as spam. 

I've removed your email from the suppression list so you should receive the email as usual again.

If you notice this issue keeps happening, we recommend checking with your email provider and making sure the emails coming from Atlassian domains are allow listed.

Thank you, @Thomas Perrin !

Patrik S

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