Not receiving email notifications from BitBucket

Sathya T September 13, 2023

Hi,

 

I happen to notice that, I have not been receiving email notifications for PRs from Bitbucket for the last few days.

Could you pls check why and help in resolving the issue?

 

 

 

Many Thanks,

Sathya

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Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 14, 2023

Hello @Sathya T and thank you for reaching out to Community!

Checking internally I see your email address was added to our impressions list because the most recent emails were bounced by your email server with the following error :

554 5.7.1 [internal] recipient address was suppressed due to customer policy

You should start receiving the emails as usual again. However, if you are still not receiving the emails, we would recommend reaching out to your email provider to confirm if they are not blocking emails coming from Atlassian.

Thank you, @Sathya T !

Patrik S

Sathya T September 14, 2023

thanks, a lot @Patrik S!

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Thomas Perrin October 12, 2023

Hi,

I am experiencing the same issue on my account 

Could you check my email too ?

Many thanks,

Thomas 

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Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 12, 2023

Hey @Thomas Perrin ,

I've removed your email from the suppression list as well :)

If you need further help in the future, we recommend creating a new question for your particular issue, as the notification of your comment here might end up being missed.

Thank you @Thomas Perrin !

Patrik S

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