I just started working for new empoyer, but I am not able to access their bitbucket workspaces. I am not receiving any invitation emails that are supposed to have been sent. I don't understand why it doesn't work, I have received "Welcome to Bitbucket" emails and similar from Atlassian.
My email address is email@example.com
I have checked my spam folder, but it is empty.
I am having a similar problem - email invitations are not being received but also the person I have invited: <email address removed by Atlassian staff> has signed up to Bitbucket but when I add them to my project the system looks like it can't find the account. Also, he is not receiving "Reset Password" link emails from Bitbucket.
Hi @paul.barclay ,
I've cleared out a block from our system for the email address you mentioned. Our mail service had received this error from your invitee's email server:
550: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces.
Often we see this if someone has created a new alias or recently had their mailbox created; sometimes it takes a couple hours for mail providers to start accepting external mail for new mailboxes. If Bitbucket sends an email to that address before the mail server is ready with the new box, this can be the result.
I would expect mail to start delivering to that address correctly now, but please let us know if it doesn't!
Daniel | Atlassian Support
Hi, I am having similar issue,I got started with a new employer, but I am not able to access their bitbucket workspaces. I am not receiving any invitation emails(from bitbucket invitation to repo) that are supposed to have been sent when im added to a repo. I'm not sure what the problem could be.
My email : firstname.lastname@example.org
Hi everyone, We are looking to learn more about development teams’ workflows and pain points, especially around DevOps, integrations, administration, scale, security, and the related challeng...
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