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Not receiving bitbucket invitation emails Edited


I just started working for new empoyer, but I am not able to access their bitbucket workspaces. I am not receiving any invitation emails that are supposed to have been sent. I don't understand why it doesn't work, I have received "Welcome to Bitbucket" emails and similar from Atlassian.

My email address is

I have checked my spam folder, but it is empty.




1 answer

1 accepted

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Answer accepted
Tyler T Atlassian Team Oct 13, 2020

Hello and welcome to the Community @rune , your email address was on a bounce list. We have removed it. Please ensure your email is working and try again. 

Thanks, now it works :)



I am having a similar problem - email invitations are not being received but also the person I have invited: <email address removed by Atlassian staff> has signed up to Bitbucket but when I add them to my project the system looks like it can't find the account. Also, he is not receiving "Reset Password" link emails from Bitbucket.


Kind regards


Daniel Eads Atlassian Team Dec 23, 2020

Hi @paul.barclay ,

I've cleared out a block from our system for the email address you mentioned. Our mail service had received this error from your invitee's email server:

550: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces.

Often we see this if someone has created a new alias or recently had their mailbox created; sometimes it takes a couple hours for mail providers to start accepting external mail for new mailboxes. If Bitbucket sends an email to that address before the mail server is ready with the new box, this can be the result.

I would expect mail to start delivering to that address correctly now, but please let us know if it doesn't!

Daniel | Atlassian Support

Hi, I am having similar issue,I got started with a new employer, but I am not able to access their bitbucket workspaces. I am not receiving any invitation emails(from bitbucket invitation to repo) that are supposed to have been sent when im added to a repo. I'm not sure what the problem could be.

My email :

Daniel Eads Atlassian Team Mar 18, 2021

Hey @clucky , I've cleared out the block on your email address as well. Our mail service received this error from your organization's Office365 mail server:

550: 550 5.4.1 Recipient address rejected: Access denied. 



I have the same issue with this email address. Other emails are getting through just fine.


Thank you,


Tyler T Atlassian Team Apr 06, 2021

@Rares Pintea please contact Atlassian support and they can check your email address:

Im having the exact same issue, but I dont have the requested information from the support form, how can I know if my email is in a bounce list

Daniel Eads Atlassian Team Apr 12, 2021

Hey @andresramirez , I've confirmed you were on the bounce list and answered with more detail on your other Community question . Cheers!

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