Not receiving Two step verification Email

[Peter Howett]

Not receiving email to complete verification process. Stuck on this page 

[Ben · Accepted solution]

Hi @Peter Howett 

We have checked our email logs and have found that we are successfully sending emails to your mail server however the following error was received from your mail server:

554 5.7.1 [internal] recipient address was suppressed due to customer policy

This error is encountered on your mail server when any of the following conditions are met:
The address was invalid (address does not exist)

• The user clicked the list-unsubscribe header
• The user clicked one of your emails and flagged it as SPAM.
• This FBL (FeedBack Loop) event should add that email address to your Suppression List.

I have removed the email address from the suppression list, so you may disable/re-enable 2FA and let me know how it goes.

I would also suggest reaching out to your email administrator to whitelist our email accounts as follows, to prevent the issue from occurring in future:

noreply@am.atlassian.com
no-reply@atlassian.com
noreply@mailer.atlassian.com
notifications-noreply@bitbucket.org

For your reference, we also have a knowledge article online that details the email troubleshooting process in further detail:

• https://confluence.atlassian.com/bbkb/email-notifications-not-working-1224343600.html

Cheers!

- Ben (Bitbucket Cloud Support)

[Sebastian Krzewiński]

Hi @Peter Howett 

From my experience - those emails can be sent very long. Did you check spam folders?

Regards,

Seba