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Administrator that created our bitbucket workspace and account initially is leaving. We are trying to remove access for him in bitbucket. We navigated to "Workspace Settings" on Bitbucket and then to "Users on Plan". But, we are not able to remove the account. We click on Remove (X button) on "Users on Plan" but nothing happens, we continue to see their account. We see a message: "As an admin of this workspace, <User Name> has direct admin access to all repositories.". How do we remove this user ?
Welcome to the Bitbucket Cloud Community! :)
We are not able to resolve workspace ownership disputes when the request is made by a user who does not currently have ownership of the workspace, this is due to our security policies protecting user-generated content.
The workspace which you have specified is a personal workspace, this means that the workspace belongs to a singular user and therefore this user cannot be removed from the workspace unless the primary email address (used for login purposes) associated with the workspace is changed.
As a personal workspace is only tied to a single user and their associated Atlassian account, this will mean the new owner of the workspace must not already have an existing Bitbucket Cloud account - the email address associated with the Atlassian account will become the primary email address for the workspace.
Therefore, to resolve the issue:
- Ben (Bitbucket Cloud Support)