Not able to receive email verification

[Sanjeev Kumar]

We are not able to receive verification email to this id J*****i@a****s.com.

We have tried several times to sign up, no luck.

Pls help

[Ana Retamal · Accepted solution]

Hi Sanjeev, welcome to the Community!

I've searched for that email address in our mail system and I could not find it, that means we didn't have any problem with it and it wasn't stuck in our system. My recommendation would be that you check the inbox of that email address again and make sure to look into the spam folder, too. 

If you still don't receive it, please let us know where are you trying to sign up and we'll continue helping you.

Please note that as a security measure, I've masked the email address you mentioned in your message.

Best regards,

Ana

[Ana Retamal]

I've checked again in our system and I couldn't find a Bitbucket account for her. Could you please let us know how is she trying to create her account and send us a screenshot of the last step she's able to reach?

Cheers,

Ana

[Sameer Mandal]

Ana,

This is fixed now. I had created a support ticket which is now addressed and fixed.

Please mark it as closed. 

Sanjeev request is same as of mine.

Thanks,

Sameer Mandal

[Sanjeev Kumar]

Hi Ana, Thanks for the reply

Atlassian verification email was not coming to her email id, now this is resolved by raising a support ticket.

Thanks again for your kind response.

[Ana Retamal]

Glad that this is fixed for you now.

Have a good day,

Ana

[grzegorz_emanowicz]

hello Ana,

We are now experiencing the same issue.

I have been invited to a team to work on a project in bitbucket, but I receive no emails regarding the invitation, which renders me unable to work.

The invitation has been resent few times, but with zero luck.

[charles.wheeler]

Hello Ana, 

I am experiencing the exact issue. Can you help? The admin has sent me an email a few times and I have not received it. 

[grzegorz_emanowicz]

@charles.wheeler 

I believe that we solved it ourselfs by using another email as waiting for the action from bitbucket was taking to much time.

[charles.wheeler]

@grzegorz_emanowicz  I am sorry, that did not work. My admin re-sent the email and I did not receive anything. Is there a way to re-trigger the request and send it to me?

Thanks

[grzegorz_emanowicz]

I don't remember exactly how it works, but I believe they should remove any invitation to you and don't send it again for some time, like a day or so. If i remember correctly (which frankly i am no so sure off) they have a stupid ass security system that flags your email as being wrong for not apparent reason - and then it blocks each fallowing request automatically, because the account is flagged. This means, your admins re invites are not even trying to be sent, because your account is flagged.

The fastest solution, write to bitbukcet support directly and ask them to life the flag as i Believe this was what helped us, but it took some time i was using my private account which for unknown reasons did not got flagged

. To be honest, in meantime create another account and use that, as who knows how long it will take. 

[grzegorz_emanowicz]

hello.

We are now experiencing the same issue.

I have been invited to a team to work on a project in bitbucket, but I receive no emails regarding the invitation, which renders me unable to work.

The invitation has been resent few times, but with zero luck.

Please help us. 

[Ashu]

Hi Team,

I am also facing same issue, not getting invitation emails. Its a same issue mentioned above.

Please let me know if there is any workaround. Your help will be really appreciated.

Thanks