Not able to log into BitBucket

When I attempt to log into Bitbucket via https://bitbucket.org/account/signin/ using my email address the following message is displayed:

"You must use your email address when authenticating with your Atlassian account."  and I'm prevented from proceeding.  

I can login into myAtlassian using this email address, and checked it is the only email address linked to my account.  If I try an incorrect password (or email) the error message correctly indicates this.  However when using the correct email and password the message (above) seems to indicate a different email address is required.

How do I fix this so I can access BitBucket?

2 answers

This widget could not be displayed.

Hi Richard - sorry you're experiencing issues logging in! There's currently an issue with login that is erroneously enforcing case-sensitivity on the email field - perhaps that's what you're encountering?

We're working on getting a fix out, but in the meantime, if you're still having trouble logging in, it would be great if you could open a support ticket (support@bitbucket.org) so we can further assist. Thanks!

This widget could not be displayed.

Thanks.  I have opened as support ticket as suggested

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 21, 2018 in Bitbucket

Branch Management with Bitbucket

As a project manager, I have discovered that different developers want to bring their previous branching method with them when they join the team. Some developers are used to performing individual wo...

1,503 views 9 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you