When I attempt to log into Bitbucket via https://bitbucket.org/account/signin/ using my email address the following message is displayed:
"You must use your email address when authenticating with your Atlassian account." and I'm prevented from proceeding.
I can login into myAtlassian using this email address, and checked it is the only email address linked to my account. If I try an incorrect password (or email) the error message correctly indicates this. However when using the correct email and password the message (above) seems to indicate a different email address is required.
How do I fix this so I can access BitBucket?
Hi Richard - sorry you're experiencing issues logging in! There's currently an issue with login that is erroneously enforcing case-sensitivity on the email field - perhaps that's what you're encountering?
We're working on getting a fix out, but in the meantime, if you're still having trouble logging in, it would be great if you could open a support ticket (firstname.lastname@example.org) so we can further assist. Thanks!
Hello! My name is Mark Askew and I am a Premier Support Engineer for products Bitbucket Server/Data Center, Fisheye & Crucible. Today, I want to bring the discussion that Jennifer, Matt, and ...
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