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Non admin user is unable to create personal subscription in Slack

When a non admin user tries to create a personal subscription under Bitbucket Cloud channel by typing the following command:

/bitbucket connect <repository-url>

The following error message shows:

To create a subscription for this channel, please contact your repository admin.

As an admin, I've tried to create a chat notification in the repo section but I'm unable to add the user in. I can only select channels. Please advise.

5 answers

Any progress here?

How do we work around this issue?

Since BitBucket sends email notifications to your account, you could use an IFTTT that triggers a Slack notification based on received emails.
It would forward all incoming messages (with for example a specified label) into Slack.
Is not the same, of course, but it might work.

0 votes
Ana Retamal Atlassian Team Dec 10, 2018


Hi Kelvin!

Does that user have permissions to access that repo in BItbucket?

Let us know,


Hi Ana,

Yes, the user can access the repo with read and write access. 

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I have the same issue.


I'm not an admin of the repository, so I can't create a personal subscription.

The repository admin can only add subscriptions to a slack channel he has access to.

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I'm also not sure how to do this - is there any update on this?

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Same issue, would be nice to have personal notifications enabled even for a non-admin user. In the bitbucket notifications, tried to add alias email as slack generated custom email id but seems like that alias email is used to read and not write (i.e, notifications)
1. Allow bitbucket to send notifications to multiple emails
2. Allow bitbucket to send slack notifications to non admin user.

one of them will do the job if addressed.

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