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Need to recover my deleted bitbucket repo


Recently I deleted my repo because it was 3.5gb and I just wanted a fresh repo with lfs because migrating seemed like a pain(i am very new to git) but ended up deleting all my local files(don't know how that happened) and my .git folder.

The repo is very important and from what I gather from other similar cases, the support team can restore my repo if it wasn't deleted ages ago and hence I raised a ticket two days ago but there has been no response.

My ticket is DATA-10653.

How long will it take for a response?

1 answer

1 accepted

1 vote
Answer accepted


I saw that your support ticket was opened with GDPR team so I moved it to Bitbucket Cloud support, as this is the team that can help with repo restoration. This may be possible if the repo was deleted within the last 7 days, we are unable to recover any content that was deleted past 7 days, as per:

I have changed the ticket's priority to L1 so an engineer can get to it faster. For L1 tickets, initial time response is 2 hours (excluding weekends) during the support interval (normal working hours) that was selected for the ticket.

If you have any questions, please feel free to let me know.

Kind regards,

I didn't know that thank you very much 

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