My client is having issue with bitbucket account

[Christina Knot]

My client has Bitbuket account. She has been using it for the last 10 years. However now it says email does not exists when she try to login her account.

Here is the email: <redacted>

Please help for resolving the issue.

[Patrik S]

Hello @Christina Knot ,

and welcome to the Community!

I was not able to find any Atlassian account associated with the email address you shared. Maybe your client created the account with a different email address in the past ? 

I would suggest asking the user to search for previous emails from Atlassian/Bitbucket in any other mailbox they own. If they find past notifications, this means that a particular mailbox was/is associated with an Atlassian account, so the user can try to log in with that email instead.

Ps: I've removed the email from the original description of the questions to protect your privacy as this is a public forum.

Thank you, @Christina Knot !

Patrik S