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My bitbucket login is not working error in this message - We couldn’t log you in

Edited
Babu K
Babu K May 06, 2022

when i login bitbucket account. i shown this message below:

We couldn’t log you in

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

It happen every time. I couldn't login. It will happens to only bitbucket account.

Below the login details:

User id: <email_removed>

 

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Theodora Boudale
Theodora Boudale Atlassian Team May 06, 2022

Hi @Babu K and welcome to the community.

Your Bitbucket Cloud account was inactive, so I went ahead and reactivated it.

Could you please try to log in to Bitbucket now and let me know how it goes?

Just a heads up, I removed your email from your post to protect your privacy.

Kind regards,
Theodora

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Babu K
Babu K May 08, 2022

Now it's working thanks

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Theodora Boudale
Theodora Boudale Atlassian Team May 09, 2022

You are very welcome @Babu K, please feel free to reach out if you ever need anything else!

Kind regards,
Theodora

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist- Community Leader May 06, 2022

Could you try this with a different browser, one with no extensions or special configurations added?

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