Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,295,421
Community Members
 
Community Events
165
Community Groups

Missing information from bitbucket page

After I merged all branches, information from the page is missing.

All things work fine just missed that information.

inside_folder.PNG

That issue only happen inside my "Diary" folder that I showed.

Outside the "Diary" folder is working fine.

main_page.PNG

Any chance to fix this problem?

1 answer

1 accepted

0 votes
Answer accepted
Caroline R Atlassian Team Oct 18, 2021

Hi, @Hao-Wei Tu! Welcome to the community! 

In order to further investigate this case, could you please confirm if other users are seeing the same issue?

Please feel free to share any additional information. 

Kind regards,
Caroline

Hi, Caroline

Thanks for replying. Yes, other users are seeing the same issue.

Since everything except this are work fine I can't come out with more information now. 

Is this some setting problem? Or I can reset the setting somehow?

Caroline R Atlassian Team Oct 19, 2021

Hi, @Hao-Wei Tu

Thank you for the additional information. I couldn’t reproduce this behavior on a personal repository, in this case, this may be a repo-specific issue, possibly a bug from our side, or a browser-related problem. So, in order to understand this, would it be possible for you to confirm to us: 

  • Which browser are you and the other users using and which version? 

  • Is the issue reproducible in the same browser in an Incognito/Private window with all extensions disabled? 

  • Is it reproducible in a different supported browser

With this information, we’ll be able to confirm if the issue is browser-related or not. In case the issue seems to be repo-specific, I can open a ticket for further investigation. 

Thank you.

Kind regards,
Caroline

Hi @Caroline R ,

I tried both Chrome (version 95.0.4638.54) and Edge (version  94.0.992.50), and still can't see any information in my folder.

Same problem when I used private window and disable all extensions

Caroline R Atlassian Team Oct 21, 2021

Hi, @Hao-Wei Tu

Thanks for proving the additional information to us. In this case, we will need to access the repository to further investigate this issue. I have created an internal ticket for you using the email of your community account, so you don't have to share this information here. 

You should have received an email with a link to the support ticket. Just in case you haven't received it, please feel free to let me know and I can post the ticket URL here. The ticket will be visible only to you and Atlassian staff, no one else can view its contents even if they have the URL.

Please feel free to let me know if you have any questions.

Kind regards,
Caroline 

Hi, @Caroline R 

Thank you so much for your help.

I already got the email. Should I do anything in the request page? 

Caroline R Atlassian Team Oct 21, 2021

Hi, @Hao-Wei Tu

No, you don't need to do anything yet. Another support engineer will contact you to work on this case through that ticket. 

Kind regards,
Caroline 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Bitbucket

Git push size limits are coming to Bitbucket Cloud starting April 4th, 2022

Beginning on April 4th, we will be implementing push limits. This means that your push cannot be completed if it is over 3.5 GB. If you do attempt to complete a push that is over 3.5 GB, it will fail...

2,168 views 2 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you