Is there a problem with Bitbucket that I can't access my account or my repos?

Yariel Rodriguez January 21, 2025

i can 't log in to my account and is impossible to update my code in repository

4 answers

1 accepted

1 vote
Answer accepted
Nrawut Phrommahit January 21, 2025
Yariel Rodriguez January 21, 2025

thank you very much, we have no choice but to wait for the issue to be resolved. hopefully, it will be resolved quickly.

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0 votes
Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 21, 2025

Hi @Yariel Rodriguez @David Terrell 

Thank you for your report. Our team has fixed the problem. All affected products are now back online and no further impact has been observed. We know that you rely on our products for your daily operations and productivity, and we sincerely apologize for any impact this disruption has had on your teams. We will conduct and publish a post-incident review (PIR) with more details about the incident and the steps we are taking designed to prevent similar occurrences in the future. We plan to post the PIR on our Statuspage within 30 days.


We sincerely apologize for this inconvenience and appreciate your patience. 

Regards,

- Ben (Bitbucket Cloud Support)

0 votes
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 21, 2025

Hi Yariel,

Bitbucket Cloud is experiencing degraded performance and several components are affected. Our apologies for the inconvenience caused by this.

You can subscribe for updates in the following incident on status page:

Our engineering team is working to restore the services.

Kind regards,
Theodora

David Terrell January 21, 2025

Do you have an ETA on the resolution?

0 votes
Yariel Rodriguez January 21, 2025

 I received this message while attempting to access Atlassian Bitbucket Status .

they answer:

Investigating - We are investigating cases of degraded performance for Atlassian Bitbucket Cloud customers. We will provide more details within the next hour.

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