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Is my email/domain on email suspension list?

Edited
santhoshkumardk
santhoshkumardk Feb 07, 2023

Hi,

One of our employees is unable to get a password reset email. Could you please help if his email id is on the suspension list if so, could you please remove the blockage?

EmailId: <email_removed>

Thank you so much and really appreciate it!

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2 answers

1 vote
Theodora Boudale
Theodora Boudale Atlassian Team Feb 10, 2023

Hi @santhoshkumardk,

The email address of this user was in one of our suppression lists, so I went ahead and removed it.

Please make sure first that this email account is active and that the user can receive emails from other users, and then ask the user to request a new password reset email via this link: https://id.atlassian.com/login/resetpassword

A new password reset email needs to be requested, as the previous ones were dropped. Please feel free to let me know how it goes.

Just a heads up, I removed the email address from your post to comply with our privacy policy.

Kind regards,
Theodora

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Harald Seyr
Harald Seyr Rising Star Feb 08, 2023

Hi @santhoshkumardk 

maybe Unsuppress invitation emails with one click - Atlassian Community helps. This is a new feature that just was released by Atlassian. However, it requires some admin from your organisation to act.

Regards,

Harald

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