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I stopped receiving bitbucket email notifications

Hi,

I stopped receiving Bitbucket notifications. I didn't change anything in BB setup and double checked whether emails are not blocked by anti spam filters. This might be connected to following topics:

https://community.atlassian.com/t5/Bitbucket-questions/I-stopped-receiving-bitbucket-email-notifications/qaq-p/1088558

https://community.atlassian.com/t5/Bitbucket-questions/Not-receiving-emails-of-pull-requests/qaq-p/1350499

Could anybody please investigate the following email: maciej.lapski@rb.com?

All the best,
Maciej

1 answer

1 vote

Hello @Maciej Łapski,

I see an error flag raised against the email you mentioned back about week and a half ago:

553 Message filtered. Refer to the Troubleshooting page at https://knowledge.broadcom.com/external/article?legacyId=TECH246726 for more information.

It looks like there's some filter on your mail server that rejected an email from us for some reason. This prevented any following emails from being sent to that mailbox.

I've just removed the  bounce, so you should start getting emails from us again unless that filter on your mail server rejects it again.

Hope this helps. Let me know if it worked.

Cheers,
Daniil

@Daniil Penkin Previously, it worked, but I'm not receiving e-mails again. Could you please help?

Dario B Atlassian Team Mar 10, 2021

 

@Maciej Łapski ,

I have already removed the block for you in the new thread you have created.

However, please notice that as already mentioned by @Daniil Penkin , you will face this issue again in the future if that filter on your mail server rejects it again.

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